If you lose your home, we’ll help rebuild it.

Awarded home insurance that covers more

ANZ has won the Canstar Outstanding Value Home Insurance Award for 2017 and is Canstar’s most nationally awarded home insurer since 2009.
CHOICE ® recommended ANZ Home & Contents Insurance for 2015 and 2016 with the best overall performer score across 56 insurance products. 

View the Home Building and Home Contents Key Facts Sheets (KFS) which sets out some of the events covered and not covered by this policy and other information you should consider. This (KFS) does not provide a complete statement of the cover offered, exclusions, conditions and limits that apply under the policy. You should carefully read the Product Disclosure Statement (PDS) and all policy documentation for more details.

 

Play it safe this bushfire season

Are you bushfire ready? With so many Australians living close to the bush, the risk of bushfires is something we can’t afford to ignore. Remember, even the best preparations are no match for a big fire — so make sure you’ve protected your largest asset with quality home and contents insurance.

 

 

Frequently asked questions on home and contents insurance

Home and contents insurance is designed to protect your most valuable assets. Here we answer the frequently asked questions about home and contents insurance including what it covers, how your premium is calculated and whether you’re insured while travelling.

Should you renovate or move?

Buying a home is one of life’s great milestones, and simultaneously one of its great hassles. The combination of time, stress and money means it’s a decision never taken lightly.

How to apply or find out more

Online

It only takes a few minutes to get started. Get a quote or apply online today.

ANZ App

Get the app and apply with just a few taps.

Call 13 16 14

Talk to a specialist in our call centre: 8am–8pm (AEST), Monday to Friday

At a branch

Drop in to an ANZ branch.

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Making a claim Show more

If you get broken into, or your home or belongings get damaged, it can be a very stressful time. But you can rest assured that we’ll make claiming as easy as possible, with round-the-clock claims support.

To make a claim:

Contact us on 13 16 14 and advise us of the claim details. We’re open 24 hours a day, 7 days a week.

OR

Complete the claim form online.

Note: before returning or submitting your claim form, please ensure you’ve got all necessary supporting information.

As a handy tip, you can use the ANZ app to keep your policy details within easy reach for when you need them.​

After receiving the claim, we will advise if any additional information is required.

Not sure? Learn more about insurance Show more

Downloads Show more

Important Information Show more

1. If your home is totally destroyed in an insurable event and we accept your claim.

2. An item may be repaired or replaced, or the cost of repair or replacement may be paid to you.

3. We do not cover the cost to repair or replace an electric motor if it is older than 15 years old.

4. We do not cover loss or damage caused by a bushfire, flood or named cyclone that occurs within 48 hours of the start of your policy.

5. Coverage option must be selected to apply.  We won't cover damage caused by an event excluded under any section of the policy. For example, for accidental loss or damage to buildings, we do not cover damage caused by tenant or a non-family member boarder or cover a process of cleaning, repairing, restoring or altering your buildings.  For accidental loss or damage to contents, for example, we won’t cover loss when you can't establish the cause or loss or damage to sporting equipment while it is being used. 

6. Cover away from home: Your contents are covered away from home anywhere in Australia and New Zealand for up to 120 consecutive days if the damage or loss occurs as a result of an event we have agreed to cover. Your contents are covered away from home outside Australia and New Zealand for up to 120 consecutive days and up to 25% of the sum insured or $15,000, whichever is the lesser, if the damage or loss occurs as a result of an event we have agreed to cover. This does not apply if you have chosen the option to remove cover away from home. Please refer to the ANZ Home Insurance Product Disclsure Statement PDS for full details.

7. The current maximum discount of 12.5% for holding 3 or more eligible policies is subject to change and exclusion. Please refer to the ANZ Home Insurance Product Disclsure Statement PDS for further details. 

8. Discounts are applied in a preset order and exclude any premium for Liability cover, Domestic Workers’ Compensation and are calculated before taxes and charges.

9. Reference to insurance premium amounts for the purposes of calculating the applicable Breakfree Package benefits exclude any stamp duty, GST and other government fees, charges or levies components that are included in the total premium amount paid by you.  

*  The monthly amount payable for a valid claim may be less than the Income Benefit selected at the time of application, depending on your ‘pre-claim earnings’ and ‘other payments’. The maximum monthly benefit available depends on your occupation category at time of application, and is up to $10,000 for a standard risk occupation, and up to $3,000 for a special risk occupation. When you apply, we will class your occupation as standard risk or special risk. If you are classed by us as having a special risk occupation, your Income Benefit is not payable for a disability caused by the occupational duties you perform.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ does not represent or guarantee that access to the ANZ App will be uninterrupted. Temporary service disruptions may occur. ANZ recommends that you read the ANZ App Terms and Conditions available at www.anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

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